No matter how good a tour guide or tour director you are, you cannot please everybody. You will encounter several types of upset guests on tour. Some will be sullen and withdrawn. Others will be outspoken and negative. All deserve
Sometimes hard workers are forced to reinvent themselves due to circumstances beyond their control. A job layoff can be emotionally and financially devastating. Often it has little to do with an employee’s talents or true value, but is instead a
Only Tour Guides and Tour Directors truly understand the complexities that make their jobs so challenging and rewarding. Every day is a new adventure, one that requires flexibility and an expansive set of skills. Mastery of the basics only goes
Over-the-road tours lead to some of the most exhilarating, eye-opening experiences a tour director can have. They’re one of the most glamorized parts of the profession, and for good reason. They symbolize the spirit of exploration that inspired so many
