FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

GETTING STARTED

WHO IS ITMI TRAINING DESIGNED FOR?

ITMI programs are designed for individuals looking to launch or advance their careers inthe travel and tourism industry. Whether you’re starting fresh, transitioning careers, or expanding your experience, our training provides the foundation and real-world insight needed to succeed.

DO I NEED PRIOR EXPERIENCE IN TOURISM OR HOSPITALITY?

No prior experience is required. Our programs are designed to take you from foundational knowledge through advanced skills, preparing you for real-world tour operations.

CAN I START WITH JUST THE TOUR GUIDE CERTIFICATION?

Yes. Many students begin with the Tour Guide Certification as their first step, then have the option to continue with the Tour Director Certification and additional experiences.

PROGRAM OPTIONS & YOUR PATH

WHAT TRAINING OPTIONS DOES ITMI OFFER?

ITMI offers flexible training pathways, including:

  • Online Tour Guide & Tour Director Certification
  • Optional On-the-Road Experience
  • Customized and industry training programs

IS THE ON-THE-ROAD EXPERIENCE REQUIRED?

No. Your certification can be completed fully online. The On-the-Road Experience is an optional next step for those who want to apply their skills in a live tour environment.

CAN I ADD THE ON-THE-ROAD EXPERIENCE LATER?

Yes. You may enroll in the On-the-Road Experience after completing your online certification, based on availability and scheduling.

IS THERE AN ADVANTAGE TO ENROLLING IN A PACKAGE THAT INCLUDES THE ON-THE-ROAD EXPERIENCE?

Yes. When the On-the-Road Experience is selected at the time of enrollment, it may be offered as part of a combined program package rate. If purchased separately at a later date, pricing may be higher and subject to current tour rates and availability

CERTIFICATION & OUTCOMES

WHAT CERTIFICATION WILL I EARN?

Upon successful completion, you will earn an ITMI Tour Guide and/or Tour Director Certification, recognized across the travel and tourism industry.

IS ITMI RECOGNIZED IN THE INDUSTRY?

Yes. For over 50 years, ITMI has been a respected leader in travel education, with graduates working across tour companies and destinations worldwide.

WILL THIS TRAINING HELP ME GET A JOB?

ITMI provides training, industry insight, and connections to support your career path. While employment is not guaranteed, many graduates pursue opportunities within the travel industry following completion.

ON-THE-ROAD EXPERIENCE

WHAT IS THE ON-THE-ROAD EXPERIENCE?

The On-the-Road Experience is an optional extension of your training where you participate in a live, operating tour to observe and apply your skills alongside professional tour directors and real guests.

WHAT IS INCLUDED IN THE ON-THE-ROAD EXPERIENCE?

  • Online Tour Guide & Tour Director Certification
  • Optional On-the-Road Experience
  • Customized and industry training programs

WHAT IS NOT INCLUDED?

Airfare, travel insurance, and certain personal expenses are not included unless otherwise specified and remain the participant's responsibility.

WHY DO ON-THE-ROAD EXPERIENCES VARY IN PRICE?

Each experience is tied to a real tour operated by a third-party tour provider. Pricing varies based on destination, duration, accommodations, and inclusions.

WHAT HAPPENS IF MY TOUR IS CANCELED OR CHANGED?

Tours are operated by third-party providers and are subject to change or cancellation. In the event of a cancellation, ITMI will make reasonable efforts to place participants on an equal or comparable tour experience, but cannot guarantee identical itineraries, dates, or pricing.

CAN I BRING A GUEST OR TRAVEL WITH SOMEONE I KNOW?

In many cases, yes. Guest participation is subject to tour availability, operator policies, and applicable pricing.

PRICING & PAYMENTS

WHAT DOES TUITION INCLUDE?

Tuition includes your selected certification program, coursework, instruction, and materials associated with the online training portion.

IS THE ON-THE-ROAD EXPERIENCE INCLUDED IN TUITION?

The On-the-Road Experience is not included in standard tuition unless purchased as part of a bundled program package at the time of enrollment.

WHY ARE ONLINE AND ON-THE-ROAD PRICED SEPARATELY?

Online training and on-the-road experiences are distinct components:

  • Online training builds knowledge and foundational skills
  • On-the-road provides real-world application

 

This structure allows flexibility in how and when you choose to continue your training.

WILL PRICING CHANGE IF I WAIT TO ADD THE ON-THE-ROAD EXPERIENCE?

Yes. If the On-the-Road Experience is added after initial enrollment, pricing will be based on current tour rates and availability at the time of booking, which may be higher than bundled program pricing.

ARE PAYMENT PLANS AVAILABLE?

Payment options may be available depending on the program and are outlined during the enrollment process.

WHAT IS ITMI’S REFUND POLICY?

Refund eligibility varies by program and timing:

  • Online Training: A limited refund window may apply after enrollment
  • On-the-Road Experiences: Subject to third-party tour operator cancellation policies and timelines
  • Bundled Programs: Refunds may be adjusted based on components used or reserved

 

All refund terms are outlined at enrollment and must be agreed to prior to participation.

CAREER SUPPORT & INDUSTRY CONNECTION

DOES ITMI HELP WITH JOB PLACEMENT?

ITMI does not guarantee job placement. However, we provide industry insight, guidance, and connections to help position you for opportunities.

WILL I CONNECT WITH TOUR OPERATORS?

ITMI maintains relationships within the travel industry, and students may gain exposure to tour operators and other professionals throughout their training.

WHAT HAPPENS AFTER I COMPLETE MY CERTIFICATION?

Graduates pursue a range of roles, including:

  • Tour Directors
  • Tour Guides
  • Travel and tourism support roles

 

Career paths vary based on individual goals, experience, and market opportunities.

STILL HAVE QUESTIONS?

Our team is here to help you understand your options and choose the path that’s right for you.