itmi-symposium

5 Ways to Make Every Tour Guest Feel Valued

It is no easy task to create an environment in which every member of a tour group feels equally important. Your attention will be pulled in multiple directions at any given time. If you focus too much on your needier

6 Tips for Comforting Upset Tour Guests

No matter how good a tour guide or tour director you are, you cannot please everybody. You will encounter several types of upset guests on tour. Some will be sullen and withdrawn. Others will be outspoken and negative. All deserve

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